Returns & Refunds

The short version: 30 days from delivery to change your mind, full refund, no restocking fees, no interrogation.

Returning something

Email <a href="mailto:[email protected]">[email protected]</a> with your order number and what you want to return. We reply with the return address within one business day.

Items need to come back in the condition you received them, in the original packaging where possible. For change-of-mind returns, you cover the return shipping.

Your refund goes back to your original payment method once the return arrives. Banks typically post it within 5 to 10 business days.

Damaged, defective, or not as described

That one is on us. Email a photo within 7 days of delivery and we refund you in full or send a replacement, your choice. In most cases you do not need to ship anything back.

Personalized items

Anything stitched with a name is made just for you, so we cannot resell it - change-of-mind returns do not apply to personalized items. Two exceptions, both fully on us: if it arrives damaged or defective, or if the stitched name does not match what you typed at checkout, email a photo within 7 days and we refund in full or remake it, your choice. Please double-check the spelling at checkout; we stitch the name exactly as you typed it.

Cancellations

Orders that have not shipped yet can be cancelled for a full refund. Email us as soon as possible; once a package is on the move we handle it as a return instead.

Refund not showing up?

Check with your bank first, refunds can sit as pending for a few days. Still nothing after 10 business days? Email us and we chase it down.